ALAN J. AGELOFF
Highly
organized, detail-focused, flexible, and goal-driven professional who sees the
big picture and thinks outside the box. Qualifications
include client services, customer care, sales administration, inside sales, scheduling,
resource management, production coordination, and change management.
EXPERIENCE:
2005 to 2008 - Customer Care
/ Inside Sales
Media
Sciences Inc,
·
North American
sales administrator and liaison for a leading independent manufacturer of solid
ink and toner
·
Inside sales
representative for Cadapult Graphics Systems, an MSI subsidiary
·
Managed North
American sales orders and product returns
·
Formulated point
of sale data
·
Created customer
incentive programs
·
Oversaw the free
sample program
2003
to 2005 - Scheduler
Ascent
Media Network Services,
·
Technical
liaison for a leading distributor of broadcast transmission services
·
Allocated
transmission resources for clients requesting audio and video signal routing
·
Directed signal
flow to and from broadcasters, fiber hubs, and satellites
·
Reconciled
monthly telecommunications billing statements
2001
to Present - Owner / Creator
TransCyberian
Express, a Clicky Wicket Internet
·
Webmaster of 15
websites
·
Responsible for website
design, copy writing, affiliate marketing, search optimization, and public
relations
·
Affiliated with
Amazon.com, LinkShare, and Commission Junction
·
Site promotion
includes radio interviews on WLIE 540-AM in
1986
to 2001 - Specialist
Group
W Network Services,
·
Resource
management administrator for a leading provider of broadcast transmission
services
·
Production
coordinator and program scheduler for the Discovery Channel
·
Media librarian
for the Discovery Channel and Learning Channel
·
Technical
director for the A&E, Discovery Channel, Travel Channel, and Lifetime cable
networks
·
Managed point of
service billing and sales reporting
·
Developed
standard operating procedures
·
Effected quality
control and discrepancy documentation
·
Initiated
monthly inventory counts and recycling
·
Led special
projects
AWARDS:
·
Multiple Client
and Performance awards from Discovery Communications and Group W Network
Services.
·
AdSoft Web
Design Award for “American Classics”
EDUCATION: Bachelor’s degree in Communications from the
SYSTEMS USED: Adobe Acrobat, CASPR Library World, Great
Plains eEnterprise, Homestead SiteBuilder, IC Verify, Lotus Notes, Mac OS,
Mozilla Firefox, MS Internet Explorer, MS Office (Access, Excel, Outlook,
Word), MS Windows, Netscape, NSi Nesbit Media Library System, ScheduALL, Voyager
ATMS, Xytech Enterprise
KEYWORDS: B2B, B2C, client relations, cost reduction, customer
service, customer retention, decision making, e-commerce, infrastructure
development, long-range planning, oral and written communications,
organizational design, performance and productivity improvement, POS, problem
solving, strategic planning, streamline